An initial conversation (usually over a coffee) will establish if your needs and our capabilities form the basis of a fruitful and successful commercial arrangement for us both. From the outset we seek to gain a “fit”, not only between our capabilities and your requirements but also a fit of culture and values. If there isn’t a fit then we will politely and respectfully agree to go our separate ways having only expended about an hour of our time and the price of a couple of coffees. Ultimately we will only work with you if we truly believe we can add value to your business and help you deliver success. It helps if we like you and you like us.
So, once we’ve established there is chemistry between us and we can support your objectives we will commit to a scoping exercise where we will have a more detailed meeting on your requirements. This usually takes several hours and will likely involve meeting a number of key people in the business or on the board. A review of performance data, internal procedures and an understanding of your business’ activities, processes and structures will further inform this phase.
The output of this scoping exercise will be to produce a jointly agreed project scope identifying objectives, performance indicators, timescales and fees. If we’re all on the same page (and we still like each other) the project scope is signed by both parties and this forms the basis of our contractual arrangement. Then the work begins.
Formal and informal reviews will take place throughout the project period and we will review and if necessary adjust the scope of the work. Our desire is to be as flexible and agile as possible, always looking to do the most appropriate work to ensure your objectives are met.
Where we have agreed to draw on the expertise of our associate network, Segue Management Consulting will offer to remain the single point of contact and will be responsible for the management, performance and payment of the associate consultant.